FAQ
Frequently asked questions
Quick answers about products, the academy, lane bookings, and orders. Don't see what you need? Drop us a message.
Products & Academy
What products are available at US Cricket Store?
We offer a complete range of cricket equipment including bats, balls, helmets, gloves, kit bags, and apparel — both official and fan jerseys. All products are from leading cricket brands.
Do you provide cricket coaching?
Yes — our Cricket Academy offers programs for beginners through competitive players. Sessions run year-round in our indoor facility in Milpitas.
Is coaching personalized?
Programs are tailored to your skill level. After an initial assessment, you and your coach build a development plan with measurable milestones.
Are there any accessibility features?
Our facility is wheelchair accessible and we welcome players of all ages and abilities. Reach out via the contact page if you have specific accommodation needs.
Practice Lanes
How far in advance can I book a lane?
Lanes are bookable up to 30 days in advance. New slots open up each day on a rolling basis.
Do prices change throughout the day?
Yes. Weekday slots from 5pm to closing are at peak rates; all other slots (including weekends) are off-peak. Pricing also depends on party size — the per-hour rate increases with more people. Pick a slot and choose your party size to see the live total before adding to cart.
Can I book a longer session?
Pick a starting slot and we'll show you available durations from 30 minutes up to 2 hours. The same physical lane is reserved for the full duration.
What if I need to cancel?
Reach out via the contact page if you need to change or cancel a booking. We'll work with you on rescheduling.
Orders & Gift Cards
How long does shipping take?
Standard ground shipping arrives in 3–7 business days within the continental US. We dispatch within one business day of payment.
Can I pick up my order in store?
Yes — choose Store Pickup at checkout. We'll email you the moment your order is ready to collect at our Milpitas location.
Do gift cards expire?
No. US Cricket Store gift cards never expire and can be used in part across multiple orders until the balance reaches zero.
Can I use a gift card on a lane booking?
Yes. Gift cards are redeemable on anything in the store — bats, gear, and lane bookings — by entering the code at checkout.
Still stuck? Email us at uscricketstorewebsite@gmail.com and we'll help.
